On Point Equine Transport – Terms & Conditions

Last updated: [27/01/2026]

These Terms & Conditions apply to all transport services provided by On Point Equine Transport (“the Carrier”). By confirming a booking, the customer (“the Customer”) agrees to the following terms.

1. Definitions

  • Carrier: On Point Equine Transport
  • Customer: The individual or organisation booking the transport
  • Equine: The horse, pony, mare, gelding, or stallion being transported
  • Transport Certificate: The booking confirmation issued by the Carrier

2. Customer Responsibilities

  • The Customer must provide the Equine’s passport at the time of collection.
  • The Customer must ensure the Equine is accurately described and fit to load, travel, and unload.
  • The Customer is responsible for ensuring the Equine has appropriate insurance to cover injury, illness, or loss during transport.
  • The Customer must disclose any relevant behavioural, medical, or handling information before transport.
  • The Customer must ensure safe access for loading and unloading at both the Collection and Delivery Addresses.

3. Carrier Responsibilities

  • The Carrier will transport the Equine from the agreed Collection Address to the Delivery Address on the confirmed date.
  • The vehicle will be fully insured, taxed, roadworthy, and equipped for safe equine transport.
  • The Carrier will take reasonable care of the Equine throughout the journey and act in accordance with welfare legislation and best practice.

4. Risk & Liability

  • All Equines and belongings are transported at the Customer’s risk.
  • The Carrier will take reasonable care during transport but cannot guarantee the safety, health, or condition of the Equine.
  • The Carrier is not liable for injury, illness, stress, or death of the Equine during or after transport.
  • The Carrier is not liable for delays caused by traffic, weather, loading issues, or unforeseen circumstances.
  • The Carrier is not liable for damage caused by the Equine to the vehicle, equipment, or property.
  • The Customer is responsible for ensuring the Equine is adequately insured for transport.

5. Emergency Control Authority

To protect the Equine’s welfare and ensure public safety:

  • The Carrier may make immediate decisions in emergency situations, including contacting a veterinarian, adjusting or stopping the journey, diverting to a safe location, or returning the Equine to the Collection Address.
  • The Carrier will make reasonable efforts to contact the Customer before taking action.
  • If the Customer cannot be reached, the Carrier may act in the best interests of the Equine’s welfare.
  • All costs arising from emergency actions (veterinary fees, stabling, additional mileage, etc.) are the responsibility of the Customer.

6. Veterinary Intervention

  • If the Equine becomes unwell, distressed, or unsafe during transport, the Carrier may seek veterinary assistance.
  • The Customer is responsible for all associated costs.

7. Loading, Behaviour & Abandonment

  • The Customer warrants that the Equine loads safely and travels without undue stress.
  • The Equine will be transported in the condition and equipment provided by the Customer (e.g., boots, rugs, bandages).
  • 30 minutes of loading time is included. Additional time is charged at £15 per 30 minutes.
  • If the Equine displays dangerous or unmanageable behaviour, the Carrier may refuse to load, abandon the journey, or retain payment in full.
  • If the Equine cannot be transported due to behaviour, the Customer remains responsible for all costs incurred.

8. Weather & Safety Adjustments

  • The Carrier may reschedule transport if weather conditions make travel unsafe.
  • A revised date/time will be offered.
  • If the Customer declines the revised date:
    • More than 48 hours before transport: 50% refund
    • Less than 24 hours before transport: No refund

9. Cancellations & Refunds

  • Deposit-only bookings: May be moved to another mutually agreed date. No refunds.
  • Customer cancellations:
    • More than 48 hours before transport: 50% refund
    • Less than 24 hours before transport: No refund
  • If the Customer fails to provide the Equine’s passport within 30 minutes of arrival, the Carrier may abandon the journey with no refund.

10. Payments

  • A non-refundable deposit may be required at the time of booking, as specified by the Carrier.
  • Payment must be made in full before collection, unless otherwise agreed in writing.
  • Bookings are not confirmed until the deposit or full payment is received and acknowledged by the Carrier.
  • Accepted payment methods